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The latest reports from users having issues in Helena come from postal codes 35080.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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Please let us know what issue you are experiencing with Spectrum:
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Problems in the last 24 hours in Helena, Alabama
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Helena and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (62%)
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Wi-fi (15%)
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TV (9%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near Helena, Shelby County, Alabama
The most recent Spectrum outage reports came from the following cities:Birmingham, Bessemer, Hoover, Helena, Pelham, Alabaster, McCalla and Maylene.
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| City | Problem Type | Report Time |
|---|---|---|
 Birmingham | Internet | |
| Birmingham | Wi-fi | |
| Birmingham | Phone | |
| Birmingham | Internet | |
| Birmingham | Internet | |
| Birmingham | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Helena, Alabama
Latest outage, problems and issue reports in Helena and nearby locations:
- Andy Allen (@allenandy1) reported fromHoover, Alabama
@Ask_Spectrum Is internet down in Hoover 35244?
- Matthew Perley (@MatthewPerley) reported fromHoover, Alabama
@Ask_Spectrum Nothing to be done at this point besides go get a new router in the morning. 4 people couldn’t help me over the phone. The problem shouldn’t have happened in the first place.
- Julia Thomason at Love the Mouse Travel (@julia_thomason) reported fromMeadowbrook, Alabama
@Ask_Spectrum the audio feed on ABC keeps cutting in and out. From response on social media no one else is having issues except Spectrum customers.
- TYLER PAYNE (@TylerMadePayne) reported fromHoover, Alabama
@GetSpectrum Just wanted to let you know I called twice trying to switch my services over from AT&T and got disconnected within the first 120 seconds twice. I will no longer be switching my service. @ATT customer serve is now the 2nd worst.
- IWD (@bztechmom) reported fromHueytown, Alabama
@GetSpectrum is there someone that can help me get some help with spectrum issues that is not in a all center
- Savannah Koplon (@savannah_koplon) reported fromMountain Brook, Alabama
@Ask_Spectrum @GetSpectrum your phone line is down in my driveway and I can’t get out, but when I try to call to report and have lifted/fixed, you are just trying selling me new services. No way to report live wire. PLEASE HELP. Thank you.
- Steve Ward (@n4tcv) reported fromHomewood, Alabama
@Ask_Spectrum is there any internet outage in Birmingham?
- Carson Jones (@dapperzookeeper) reported fromVestavia Hills, Alabama
I keep it together pretty well most of the time. But nothing gets my morning going like screaming at a @GetSpectrum customer service rep when my internet is down. I’ve been calling every other week for 15 years don’t try and tell me there isn’t an outage in my area.
- Beer Fairy 🌻 (@BrewedBlackGirl) reported fromBirmingham, Alabama
Hey @GetSpectrum @Ask_Spectrum , I just wanna add EPSN to my package and I need y’all help doing that
- Mark Cummings (@Mark590) reported fromBirmingham, Alabama
@Ask_Spectrum Don't you think it's a BIT ridiculous to have to reset a business' cable boxes EVERY DAY because they say we aren't subscribed to a digital channel. Paying $400 a month for a service I have to fix daily? #ridiculous
- John Posey (@J_Posey08) reported fromBessemer, Alabama
@Ask_Spectrum my zip code is 35020, and I’ve had an unfortunate work injury that has allowed me to be up all night almost every night, and outside of my pain there’s one constant that never changes… Your network going down EVERY NIGHT. Sometimes for an hour, or 4 like tonight
- Becky Salls (@SallsMom) reported fromHomewood, Alabama
Problem viewing @WVTM13 on @GetSpectrum in Homewood. Anyone else?
- Chris Barrett (@CerealSenpai) reported fromHoover, Alabama
@GetSpectrum if you’re gonna cold call people trying to sell your other garbage services, try to get people that at least don’t have a **** attitude and waste your customers time even more. You’re already dogsh*t, don’t make it worse. It’s actually impressive that you do.
- D A N (@danfmiller) reported fromBirmingham, Alabama
@Ask_Spectrum @GetSpectrum What is the deal with internet outage in the Birmingham area??? It’s been out since 1:30am and still no timetable to resolve the outage? Info for paying customers who have been paying for nothing all day, please. Remote employees can’t work. Thank you!
- Jason Mack (@JasonMackVO) reported fromHoover, Alabama
Seriously, @GetSpectrum, 2 minutes left in a 3 point game and the internet goes out? WTF?
- Brendan Borders (@Brendan_Borders) reported fromHoover, Alabama
@Ask_Spectrum I’ve been having repeat issues in Birmingham, AL both last night and tonight. Is there some sort of issue that y’all are aware of?
- IWD (@bztechmom) reported fromHueytown, Alabama
@Ask_Spectrum what can a customer do to get help with cable issue when things are not working and the techs and call center doesn’t help
- Kour☥ (@Zeiggy205) reported fromBirmingham, Alabama
Every time I turn on my tv to watch @FS1 it’s blacked out. @GetSpectrum sucks bruh😒…
- DaDarkKnight (@iAmDGOOD) reported fromBirmingham, Alabama
@GetSpectrum @Ask_Spectrum customer services sucks!
- Julia Thomason (@julia_thomason) reported fromMeadowbrook, Alabama
@Ask_Spectrum is there an outage in 35242 zip code area?
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Chris (@gobgoon_) reported
@Ask_Spectrum 95037 area been down all day spectrum what's goin on?
- Frank V. (@crazyfrankie56) reported
@Ask_Spectrum What is going on with the Spectrum TV app? it has been down since yesterday I can't watch on my phone, tablet and browser and other devices! This is seriously frustrating I already miss some programs, this is NOT ok
- Devin (@dabverseinn) reported
@Ask_Spectrum Nah. It's just a joke that I pay $80 a month for this **** only because you're the literal only option for service here right now.
- JackJones (@Yak_Yowns) reported
@lttlewys @Ask_Spectrum Did you get this resolved? Same issues experienced.
- Jason Myers (@jasonmyers72) reported
@Ask_Spectrum Why does my Bally Sports Channel ( ch.29 ) freeze up at least twice a week? It makes it difficult to watch the Reds games when it freezes up every 5 minutes. It’s never an issue with any other channel. It’s starting to get annoying. @BallySportsCIN @Reds
- Cincy Jake (@CincyFanJake) reported
Idk if it’s @BallySportsCIN or @GetSpectrum but y’all need to fix this glitchy broadcast of the Reds and Indians game
- MR CALL THE SHOTS (@CHIRAQTOPSHOTTA) reported
@Ask_Spectrum My internet is down we just payed the bill and it’s not even working the tv is working but the internet is down
- ArrozConFrijoles🇺🇲🇨🇺🏳️🌈🌈✌🏾💙 (@FatBoy2517) reported
@farquharjulie1 Yea it seemed like a pretty bad storm when I was watching TWC. We didn't even get rain here though, but we sure could've used it
- Mike Koehler (@MK_uselessinfo) reported
@BallySportsKC @Ask_Spectrum do you know what is affecting the @Royals broadcast tonight (freezing and pixelating). Would really appreciate it if one if you could figure that out and fix it.
- Eli Arnold (@eliarnoldvox) reported
Update 3: @GetSpectrum continues to screw me and lie to my face. They scheduled the new tech to come out and run lines but no one showed up. I called and they said they could MAYBE reschedule tomorrow. I SHOULDN'T HAVE TO WAIT A WEEK FOR THIS TO BE DONE! **** YOU SPECTRUM!!!
